Log in
🇺🇸
NEW STOCK DAILY◆ FAST INTERNATIONAL SHIPPING◆ GLOBAL DELIVERY◆ SHIPS FROM ZARQA, JORDAN◆ DHL · FEDEX · ARAMEX◆ NEW STOCK DAILY◆ FAST INTERNATIONAL SHIPPING◆ GLOBAL DELIVERY◆ SHIPS FROM ZARQA, JORDAN◆ DHL · FEDEX · ARAMEX◆
Returns & Refunds

Return & Refund Policy

NexaSurplus is based in Zarqa, Jordan and sells industrial automation, surplus, used, refurbished, and replacement B2B industrial components internationally. Our return policy reflects the nature of our inventory and applicable legal rights.

30 days Return window (all countries)
3–7 days Refund processing
RMA required Before sending items back

Return Window

Eligible items may be returned within 30 days from the delivery date, subject to the conditions below. This applies to all countries, including Germany, the EU, the United States, and other international markets.

Germany & EU consumers: Under EU consumer protection law (Directive 2011/83/EU), consumers may also have a right of withdrawal for applicable purchases. NexaSurplus acknowledges this right where legally applicable. Note that B2B transactions, custom-sourced items, and special-order parts may be excluded from statutory withdrawal rights. If you believe you have a statutory right of withdrawal, please contact us.

What Can Be Returned

Items may be returned if they meet one or more of the following conditions:

  • The item received is incorrect (wrong part delivered)
  • The item is damaged on arrival (with photographic evidence)
  • The item is defective and does not function as described
  • The item is materially different from the product listing
  • A return has been agreed in your quotation or order confirmation

What Cannot Be Returned

The following items may not be eligible for return:

  • B2B / trade orders placed by businesses where the item matches the listing
  • Items marked as sold as-is, final sale, or non-returnable in the product listing or quotation
  • Custom-sourced or special-order items procured specifically for your order
  • Items that have been installed, modified, or damaged after delivery
  • Items returned after 30 days from delivery without prior agreement
  • Clearly labelled used, surplus, or refurbished items that match their described condition
NexaSurplus primarily serves B2B industrial buyers. Many of our products are surplus, used, or refurbished components. Condition is clearly described in each product listing. Please review the product condition before purchasing.

Who Pays Return Shipping

Customer pays return shipping unless the return is due to a seller error (wrong item, damaged on arrival, or defective item confirmed by our team). In seller error cases, NexaSurplus will arrange or reimburse return shipping.

How to Return an Item — Step-by-Step

  1. Contact our support team at Sales@nexasurplus.com with your order number, reason for return, and photos or evidence of the issue.
  2. Await return authorisation (RMA). Do not send items back before receiving authorisation. Unauthorised returns cannot be processed.
  3. Ship the item back using a tracked courier service to the address provided in your RMA. Keep your tracking number.
  4. Inspection. Our team will inspect the returned item within 1–3 business days of receipt.
  5. Refund or replacement decision. If the return is approved, a refund or replacement will be processed within 3–7 business days after inspection.

Return Address

NexaSurplus — Returns
Amman, Jordan

A specific return address will be confirmed in your RMA authorisation email.

Refund Processing

Approved refunds are processed within 3–7 business days after inspection. Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Lost Shipments

If your shipment arrives visibly damaged or is confirmed lost by the carrier, contact us within 30 days of the expected delivery date. Provide your order number, tracking number, and photographs of any damage. We will raise a carrier claim on your behalf.

Contact for Returns

Email: Sales@nexasurplus.com
Phone: +962 79 706 8101
Business hours: Sunday–Thursday, 09:00–17:00 Zarqa time (GMT+3)

Independent Supplier Notice: NexaSurplus is an independent supplier and reseller of surplus and replacement industrial parts. NexaSurplus is not affiliated with ABB, Siemens, Schneider Electric, Allen-Bradley, Rockwell Automation, or any other manufacturer unless explicitly stated. All brand names and trademarks are the property of their respective owners.